Frequently Asked Questions
Everything you need to know about your gear and your order.
What is the standard shipping time for electronics?
Most orders are processed within 24 hours. Depending on your location, standard ground shipping typically takes 3 to 5 business days for delivery.
Do you offer warranties on professional audio equipment?
Yes, all new electronics come with a full manufacturer's warranty. Russo Music also offers an additional 1-year in-house guarantee on select premium gear.
What is your return policy for opened items?
Items can be returned within 30 days of purchase. Please note that opened software, in-ear monitors, and certain electronic components may be subject to a restocking fee.
Are international power adapters included with my purchase?
Our products are shipped with standard regional power supplies. If you require a specific international adapter, please contact our support team before placing your order.
How can I track my shipment?
Once your order has been dispatched, you will receive an automated email containing your tracking number and a link to the carrier's website.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for qualifying electronic purchases.